Privacy Policy

Privacy Policy for

About this notice

This notice applies to the activities of Plymouth City Council as owners of (also referred to as “we”, “us” or “our” in this privacy notice) in its capacity as data controller as defined by the General Data Protection Regulation (‘GDPR’).

Plymouth City Council is committed to ensuring that your personal data are kept safe and handled in compliance with relevant laws and regulations. This privacy notice sets out how Plymouth City Council collects and uses your data. We ask that you read it carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities in the event you have a complaint.

It is important that you read this privacy policy together with any other privacy policy or notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you. This privacy policy supplements any other notices and is not intended to override them.

The personal data we collect and use

Information collected by us

We may collect and process the following personal data:

  1. Your name
  2. Your address
  3. Email address(es)
  4. Records of when you have exercised your statutory rights under data protection law and our response

The purposes for which we use your information 

This data allows Plymouth City Council to:

Communicate with you about the activities of

Who else do we share your personal data with?

Your data is not shared with any third parties or any council departments not related to the activates of  

Your personal data rights

You may have the following rights in relation to your personal data:

  • the right to be informed about the personal data we collect, how your personal data are being used and from whom we collect your personal data when we obtain it from other sources;
  • the right to access the personal data we hold about you;
  • the right to request the correction of inaccurate personal data we hold about you;
  • the right to request the restriction or deletion of your personal data in some circumstances;
  • the right to request that we share elements of your data either to you or another service provider;
  • the right to object to us processing your personal data in some circumstances; and
  • the right to withdraw your consent at any time to those processing activities which we carry out on the basis of consent, listed in section 4.  You can withdraw your consent at any time by contacting us using the contact details provided below.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us at We may require evidence of your identity before we are able to complete your request. 

What can I do if I have concerns about my personal data?

We hope we can help clarify and resolve any issues we have with you directly, however you also have a legal right to raise a complaint with the ICO (Information Commissioner’s Office). If you wish to find out more about how you can go about doing this you can visit

Keeping your personal data secure

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for and/or for as long as we are legally require to hold data in order to fulfil our statutory obligations.

We have put in appropriate procedures and policies in place to ensure your data are not accidentally lost, stolen or used without the permission of Plymouth City Council. We limit the number of employees and contractors who have access to your data to ensure there is a reduction in the points your data are transferred. This means that they are not permitted to process data for their own purposes or gain and are only using your data to undertake specific functions as set out in this arrangement with Plymouth City Council.

How to contact us

If you wish to know more about the privacy policy or wish to find out more on how we can protect your data then please contact us via  or write to us at Plymouth City Council, Plymouth, PL1 3BJ